FAQ
Frequently Asked Questions
Answers to the questions we hear most from clinics looking at DrGSuite.
DrGSuite is clinic management software built for modern aesthetic clinics. It brings calendar, patients, staff, payments, marketing, and academy together in one platform instead of several separate tools.
The Clinic Portal is for owners, administrators, receptionists, and practitioners to run the whole practice. The Staff Portal is for your team to manage their own day-to-day work. The Patient Portal is scoped just to a patient, for booking, invoices, and consent forms.
Yes. DrGSuite is multi-branch ready, so you can switch between branches instantly from one secure login instead of managing separate systems per location.
Every plan includes staff rota, online appointments, forms, documents, and photos, clinical workflow, inventory management, deposits and payments, and reporting and insights. Higher tiers add more users and features like multi-location support.
Essential is for new practitioners with 1 user. Elevate is for growing clinics with 2 users and staff access restrictions. Elite supports up to 4 users, plus a customised appointment page with your logo and multi-location support.
Yes. The Payments module tracks gross and net collected, refunds, and reconciled payments without needing to leave the dashboard.
Consent tracking and suppression lists are built directly into the Marketing module, so campaigns respect patient consent automatically without needing a separate compliance tool.
Yes. Help desk capabilities live directly inside your workspace, so you can resolve questions without switching to a different app.